Why is my phone locked?
Every phone has a specific and unique unlock code created to keep your phone locked onto the
network of your current cellular company. Companies do this in order to prevent you from using
the same phone with other cellular companies. Thus, in order to switch to another company you
must buy a new phone. With our unlock codes you don't have to buy a new phone to use a different
service provider.
Why should I unlock my phone?
The benefits of unlocking your hand held device are numerous. Not only do you have the freedom
to pick any carrier you want but the value of your phone increases. If you travel frequently this will
mean a great bundle of savings from roaming costs. For business users or corporate users who
frequently travel overseas, it makes perfect sense to unlock your phone. You can simply use a
network carrier in that region by simply inserting the providers sim card. Most countries have
services where you can even rent sim cards to use on your phone. The small investment of
purchasing an unlock code online will pay itself over and over again. Unlocking your device has
never been easier! No messy cables or hardware box or software required! Let us unlock your
device today.
Is unlocking my phone legal?
Unlocking your phone is perfectly legal and it will not void your warranty. In fact, most carriers have
the capability of unlocking your phone but they often charge high ridiculous prices to unlock your
phone. We provide the same service but at a fraction of the cost.
Why do you have a Carrier and Manufacturer method? Which one is right for me?
Our network carrier unlocks are by far the most cost efficient and fastest of our services. The
turnaround times for the network methods vary from 1hr - 48 hours.
Sometimes however, a code can not be generated for your GSM device using this method. If that is
the case the Manufacturer method could be an option for you. The processing times and the costs
are a lot longer than our network methods but the success rate of generating a code with this
method are very high.
Use the manufacturer method as well if you wish to unlock a device that's not locked to one of our
network carrier options. It works great with GSM devices locked to Spainstar, Bouygues France,
Telcel Mexico, Movistar Spain etc...
What does it mean when my code is "Not Found"?
In almost all cases "Not Found" will appear when:
The incorrect IMEI number was given to us. The best method to find your number is to press *#06#
on your phone. Sometimes the phone may of been refurbished so the box and or parts may have
the wrong IMEI number. As well check to make sure that each digit is correct.
The order was submitted incorrectly. For example, submitting an order for a Rogers unlock code
when in fact the order should of been submitted as a Cingular unlock code.
It is usually rare that we actually get legitimate "Not Found" results if your order was submitted
correctly. Unfortunately If you do get a "Not Found", we aren't able to unlock your device using that
particular method you requested. We can either credit you for another unlock of the same price,
recommend a manufacturers' method, or simply issue you a full refund as our customer policy
states.
The code you gave me doesn't work. Why?
99% of the time the code will work as they come from 2 sources: the phone manufacturers, or your
service provider. If you see a four digit code, then the problem is not that it is locked to a network,
but simple your phone is on security lock. If that is the case you have to go to you service provider.
Otherwise, if the 15 digit code does not work, you must provide video proof that your has not been
unlocked for a full refund.
I purchased your product. But now I want a refund!
Once your code has been retrieved and found there are absolutely no refunds. However, if the
code has not been found or if comes back "Not Found" we will gladly refund you 100%.
Why you should I should do Business with you?
There are thousands of other unlocking sites out there. Why should I purchase with Easy
Cellphone Unlock? How can I trust you?
We provide the fastest service IMEI unlocking on the internet!
I have more then 15 years of experience in the cellphone Industry and have a great reputation in
cell unlocking community for my outstanding customer service quality.
We use www.paypal.com as the payment facilitator. Paypal is an excellent way to do business over
the Internet. Their policy states that if you are a victim of fraudulent activity Paypal will reimburse
you.
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